Refund Policy

1. Overview

heyBonita.ai (“heyBonita,” “we,” “us,” or “our”) wants you to be satisfied with your subscription and paid features. Paid purchases are processed by our payment processor, Stripe. Stripe handles payments, applicable taxes where configured, invoicing, and many customer billing inquiries. Older purchases may have been processed by a prior provider (Paddle); those remain subject to that provider’s records and support flows where applicable.

This Refund Policy explains how refunds and cancellations generally work for purchases made through Stripe for the Service. It is part of our broader terms — see our Terms of Service.

2. Subscriptions

Recurring billing: Paid plans renew automatically at the end of each billing period at the then-current rate unless you cancel before renewal. You can manage or cancel your subscription from your account billing settings where available, or through Stripe’s customer portal or receipt links provided at purchase.

Cancellation: When you cancel, you typically retain access through the end of the current paid period. We do not provide partial refunds for unused time within a billing period except where required by law or as stated below.

3. Refund requests

General: Refund eligibility depends on the nature of the purchase, the timing of the request, and applicable law. Stripe processes payments on our behalf; we evaluate refund requests in line with this policy, Stripe’s tools, and payment network rules.

How to request help: Email cj@heybonita.ai with your account email, transaction or receipt details, and a brief description of the issue. If your purchase was processed by Stripe, we may resolve it in-product or via Stripe’s dashboard and support tools. If your purchase was processed by a prior provider (such as Paddle), we may direct you to that provider’s support flow or work with them to resolve the request.

Chargebacks: Please contact us before disputing a charge with your bank so we can help. Unwarranted chargebacks may result in account suspension.

4. Usage-based charges

Some plans may include usage-based fees (for example, extra usage beyond included amounts). These charges are generally final once incurred, subject to billing corrections for demonstrable errors or unauthorized charges.

5. Promotional or introductory pricing

If you subscribed at a promotional or introductory rate, renewal pricing and refund treatment will follow the terms shown at checkout and in your receipt. Promotional offers may have additional restrictions.

6. Legal rights

Nothing in this policy limits any non-waivable rights you may have under consumer protection laws in your country or region (including statutory withdrawal or cooling-off rights where they apply to digital services).

7. Contact

Billing and refund questions: cj@heybonita.ai

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